Refund policy
Returns & Refund Policy
At Sigillumina, every order is carefully crafted and packed by hand. We want you to be happy with your purchase, and if something isn't right, we'll do our best to make it right.
Change of Mind
Due to the handcrafted nature of our products, we do not accept returns or provide refunds for change-of-mind purchases.
We encourage customers to review product details, images, and sizing information before placing an order. If you have any questions before purchasing, please contact us and we will be happy to help.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and its packaging.
If the issue is confirmed, we will arrange an appropriate solution, which may include a replacement, repair, or refund at no additional cost to you.
Consumer Guarantees
Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.
If a product is faulty or does not meet the guarantees provided under New Zealand consumer law, you may be entitled to a repair, replacement, or refund.
Refund Processing
Approved refunds will be processed to the original payment method.
Please allow 3–10 business days for your financial institution to process the refund after it has been issued.
How to Request a Return
To request a return or report a problem with your order, please contact us at:
Please include your order number and details of your request so we can assist you as quickly as possible.
We aim to respond to all enquiries within 1–2 business days.